Service Desk Engineer - Noida
- Pes Hr Services
- 4 to 8 Yrs
- Noida, Gurugram
- 2 years ago
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Job Description
Permanent position in a reputed MNC for Senior DevOps Engineer
Location: Mumbai / Kolkata
Total Experience: 4+ years
Mandatory Skills Required : Terraform coding + Transit gateway
Skills Required :
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Toolsets (Zabbix, Nagios)
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ServiceDesk (OpsGenie, JiraServiceDesk)
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AWS Cloud
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Docker
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Cloud advanced (AWS)
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Windows, Linux & container environments
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Bitbucket / GitLab
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Jenkins CI-CD
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Jira
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IAC & Scripting - Terraform
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Yaml, json, Shell, Powershell scripts
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Containers - Docker, Kubernetes, Openshift
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Monitoring Tools - Grafana, Prometheus, Cloudwatch, Stackify, Datadog
Job Responsibilities:
Must Have:
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Agile - Should be able to support on Devops related requirement gathering, planning & Implementations
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CI - Should have worked on Build setup, Pipeline creation, Secrets management & Notification.
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CD - Should have worked on deployment to webservers, containers, Kubernetes. Worked on Blue-Green deployments.
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SCM - Should have handled repositories.
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Scripting - Should have right shift approach to automate using the shell, powershell, groovy scripting.
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Infra as Code - Should have hands-on in terraform / Cloudformation.
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AWS - Should have worked on Autoscaling integration and other advanced functionalities
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Hands on with containerization and orchestration tools like Docker, VM Ware, AWS, Open Stack, Red Hat Satellite, Ansible.
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Remote troubleshooting experience. Hands on knowledge on Monitoring tools Zabbix, Nagios, OpsGenie, JiraServiceDesk Net Core 2+
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Strong Windows System administration skills: Windows Server 2008/2012/2016
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Sound knowledge on Microsoft Windows services such as Active Directory, DNS, DHCP, DFS, WDS, WSUS, etc. Jenkins, Git workflow,
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MySql SQL Server MongoDB
Good to have:
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Understanding of ServiceDesk, SLA metrics, Strong working knowledge on
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ITIL (Change, Incident & Problem Management)
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Good understanding and knowledge in lifecycle of Events/Alerts, Incidents and Processes/Procedures
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Good experience in using ITSM Tools like OpsGenie/ServiceDesk/Service
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NOW for incident/request management
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Follow SOP's, runbooks to troubleshoot and/or resolve alerts/incidents etc.
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Good/Excellent Communication Skills - Verbal and Written
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Maintain system availability as per Service Level Agreements (SLA)
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Produce monthly reporting activity, system performance and associated RCA on outages.
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Respond to incident tickets and provide updates in a timely manner. Escalate where necessary
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Coordinate and implement change records as a result of trouble tickets
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Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving technical issues; ability to apply this knowledge appropriately to diverse situations.
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Understanding of Microservice Architecture
Soft Skills:
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Good analytical skills
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Root cause analysis experience
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Very good communication skills
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Problem-Solving Skills
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Communication Skills
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Interpersonal Skills
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Leadership Skills
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Work Ethic
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Time management
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Vendor managment
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Team managment
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Behavioral Skills
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Listening Skills
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Receptiveness to Feedback
Send resume at hidden_email
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Application Programming / Maintenance
Functional Area: Not Applicable
Role/Responsibilies: Service Desk Engineer - Noida
Contact Details:
Company: PES HR ServicesLocation(s): Noida, Gurugram
Keyskills: linux jenkins zabbix nagios devops cloud aws terraform transit gateway
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