Technical Support Specialist @ White Horse Manpower

Job Description

Job Summary:

• The tasks of these Engineers could include one or more of the following:

     

  Must possess the zeal to demonstrate Customer First culture in every interaction

     

  Ability to troubleshoot and fix Hardware/ Networking/OS related queries overthe phone

     

  Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.

   

  Knowledge and skills:

   

  Active demonstration of ownership, time management and multitasking of tools

     

  Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations

     

  Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues

     

  Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial

     

  A+ , N+, MCSA, MCSE Technical certifications would be added advantage

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   mcsa ccna technical support hardware support n+