UCCE IT Telephony Engineers grab the @ Capgemini

Job Description

• Independently work on user or high priority tickets, change requests, troubleshooting faults and interfacing with external vendors as well as internal Capgemini engagement representatives.
• Gather, Understand and Successfully Translate business requirements into technical specifications.
• Ready to work in rotational US Shifts.
• Flexible work schedule to handle emergency outage or other situations with ability to work on or resolve issues while out of the office.

• Technical skills-
• Must have hands on experience and at least L2 skills in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.
• Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and components.
• Good knowledge and hands on experience in Cisco UCCE Call flow scripts.
• Good knowledge and hands on experience in Cisco CVP Scripting.
• Troubleshooting at least L2 level skills UCCE, CUCM and CVP related issues.
• Good hands-on experience in CVP Micro app and knowledge in VXML application.
• Good hands-on experience in VXML Gateway configuration and troubleshooting.
• Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.
• Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).

Interested candidates Pls share updated CV to ''hidden_email''

Regards

HR  Pavithra.

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Keyskills:   ucce cvp portal voice voice gateways. cisco it telephony