Relationship Manager - Cards @ ICICI Bank

Job Description

Relationship Manager-Cards

JobRoleandResponsibilities:

• Drive Credit Cards (CC)(Secured and Unsecured) business through ICICI Bank branches
• Create and drive alternate channels for Sales along with the regular channels
• Open up avenues for business through corporate channel
• Mentor and guide the sales team to meet the organization requirements
• Analyze business trends and sales figures to formulate new strategies
• Initiate innovative promotional schemes to enhance visibility of CC & PL in bank branches
• Recommend modifications to current product and processes
• Coordinate with product teams, credit & operations teams to ensure a smooth flow of the business

Deliverables:

• Recruit, train and motivate channel sales team
• Achieve sales targets
• Guide channel sales team and introduce clients to them
• Maintain knowledge on all bank products and services and assist to resolve customer queries
• Develop new relationships with customers to increase revenue and accounts

SkillsandCompetencies:

• Ability to ensure client satisfaction and delight by rendering prompt services
• Ability to conceptualize and implement competent marketing strategies with a view to penetrate new accounts
• Ability to manage relationships with the existing clients and expand service renderings for hem to a wider range of financial products/services
• Negotiation skills

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