Floor Manager - Jewellery
- Bhima Jewellery
- 6 to 10 Yrs
- Tiruchirappalli
- 2 years ago
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Job Description
- Ensure that all customers are handled properly by the retail staff.
- In cases where customers cannot be handled by the retail sales assistants, Floor in charges to handle them.
- To ensure that the procedures, process and systems adopted by the management are being followed by staffs.
- To Suggest, Plan and implement in-shop display, layout and customer walk-ins so as to maximize sales, customer satisfaction, appearance and image of store for customers.
- To assess and Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
- To manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises.
- To review employee performance and to suggest actions to be taken regarding a particular employee.
- To conduct daily briefings on the activities to be conducted with the staff.
- To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.
- To approve the leaves of the sales staff after it has been reviewed by the section in charge
- To maintain the movement register.
- To provide daily report to manager and top management.
- Controlling section supervisors & section heads.
- Follow-up of due compliance with shop rules and regulations,
- Ensuring proper attendance of customers by section staff & front office staff (floor coordinators)
- Inducing new methods for improving service and customer satisfaction.
- Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same.
- Close monitoring of items passing during the beginning and end of the day.
- Arrangement of necessary number of staffs for smooth functioning of item passing.
- Reporting to the HR department the requirement of staff at respective sections.
- He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings.
- To ensure a proper shopping experience within the showroom.
Employement Category:
Employement Type: Full timeIndustry: Retail
Role Category: Administration / Facility / TransportSales / BD
Functional Area: Not Applicable
Role/Responsibilies: Floor Manager - Jewellery
Contact Details:
Company: Bhima JewelleryLocation(s): Tiruchirappalli
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Keyskills: gems jewellery diamond grading gold
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₹ 3.0 - 6 Lakh/Yr
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