International Voice Process Executive
- Primus Global
- 0 - 1 years
- Noida, Gurugram
- 2 years ago
- Email to a friend
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Job Description
Job Title:
International Voice Process Executive
Job Description:
As an International Voice Process Executive, your primary responsibility will be to handle customer inquiries and provide exceptional customer service over the phone. You will be responsible for addressing customer concerns, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Answering customer calls and providing accurate information about products or services.
- Resolving customer inquiries, complaints, and issues promptly and professionally.
- Escalating complex or unresolved issues to the appropriate department or supervisor.
- Maintaining a high level of product knowledge to effectively handle customer queries.
- Providing accurate and timely information to customers regarding order status, pricing, and product availability.
- Building rapport and maintaining positive relationships with customers.
- Following company policies and procedures while interacting with customers.
- Documenting all customer interactions and maintaining customer databases.
- Meeting individual and team targets related to customer service and performance.
- Adhering to quality standards and ensuring high customer satisfaction ratings.
Requirements:
- Graduate or equivalent (Bachelor's degree preferred).
- Previous experience in customer service or call center environment is preferred.
- Excellent verbal communication skills in English (fluency in additional languages is a plus).
- Active listening skills and ability to empathize with customers.
- Strong problem-solving and decision-making abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using computer systems and familiarity with CRM software.
- Ability to work in a fast-paced and dynamic environment.
- Strong attention to detail and accuracy in documentation.
- Flexible to work in rotational shifts, including weekends and holidays if required.
Note: The job description provided above is a general overview of the typical responsibilities and requirements for an International Voice Process Executive.
Interview process
1. Initial profile screening
2. VNA Assessment
3. Berlitz assessment
4. Final HV interview
We are an equal opportunity employer and welcome all qualified candidates to apply. If you meet the qualifications above, please submit your resume to Sv*******l@pr*********l.com (8907079***) Whattapp me or else forward to your friends or colleagues
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: BCA in Any Specialization, B.Sc in Any Specialization, B.Com in Any Specialization, B.Tech/B.E. in Any Specialization, B.B.A/ B.M.S in Any SpecializationPost Graduation: MBA/PGDM in Marketing
Contact Details:
Company: PRIMUS Global Technologies Private LimitedLocation(s): Noida, Gurugram
Keyskills: international voice process communication skills
Primus Global
Company ProfilePRIMUS Global Technologies Private LimitedPRIMUS Global Services was established in 2002 in Irving, Texas. From this beginning the company has grown to include services and support locations in the United States, Canada, Mexico, India and the United Kingdom. With over 2000 consultan...
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