International Non voice-chat support @ 24-7 Intouch

Job Description

Greetings from Intouch CX!

We are hiring for International Chat Process only for immediate joiner( Customer support)

Candidates can walk in on 26th May (11:00 AM - 3:00 PM)

Walk-in Location: Building No: 2A, 4th Floor Maximus Towers, Raheja Mindspace IT Park, Madhapur, Hyderabad, Telangana, India

Roles & Responsibilities:

• Support through Chat.
• Respond to customer complaints in a professional manner.
• Attempt to resolve complaints successfully in accordance with established guidelines.
• Coordinate with the co-workers, lead persons and other departments as appropriate
• Actively listen to the customer, and  show empathy and patience 
• Ability to build rapport with the customer.
• Ability to overcome objections and ask for the business.

Key Skills:

• Preferred candidates with understanding on eCommerce websites.
• Knowledge of mobile / computing products.
• Should possess effective written communication skills and comprehension skills.
• Ability to work in a fast-paced, hectic, changing environment
• Ability to organize and follow up multiple tasks/details with accuracy and timeliness
• Excellent Typing Speed: (At least 30 wpm).
• Excellent interpersonal, intrapersonal skills, team player.

Eligibility Criteria:

• Undergraduate & above (No backlogs & Not pursuing any regular studies).
• 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations
• Minimum understanding of Customer Service.
• Immediate joiners are preferred.
• Willing to work in Night Shifts/ Late Night Shifts.
• Willing to work from office

Work Location: Hyderabad

Interested Candidates can call the below number:

Kotra Sonideep
7995768***
so***********a@24********h.com

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Keyskills:   customer support international sales international bpo