Lead / Sr . Software Engineer - Mumbai
- Wartsila India
- 5 - 10 years
- Mumbai
- 5 years ago
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Job Description
MAIN RESPONSIBILITIES: 1. Analyses, collaborates, assists tests system issues user requests related to ServiceNow Platform and other hosted products.
2. Resolve system or application level issues, perform root cause analysis and collaborate with other stakeholders to escalate any unsolved issues.
3. Requirement analysis, Solution proposal and design, Solution implementation and unit testing of technical changes.
4. Represent various technical forums - DevForums, CAB etc. related to ServiceNow Platform, as a technical consultant and solution advisor.
5. Monitor and maintain optimal system performance. Analyse system performance degradation and suggests solutions.
6. Utilize technology know-how to automate and simplify standard working process.
7. Plan, execute and implement configuration and technical changes to ensure optimal Quality assurance.
8. Coordination with business users and other stakeholders
9. Create technical specifications and testcases.
10. Create and maintain support scope document.
11. Maintain RCA documents.
12. Develop KMDB KEDB (technical guide, FAQs, How-tos)
Technical/Functional Competencies:
1. Strong implementation knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations, (networks, protocols and email [SMTP, POP3])
2. Experience in these areas is an advantage: Active Directory; Single Sign-on using Digested Token, SAML 2.0. Web Services integrations.
3. Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases. ITIL certifications a plus.
4. Good understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.
Interpersonal Skills:
1. Excellent Problem solving and decision making capability. Highly skilled with analytical and problem solving skills necessary to troubleshoot end user support and capability to deep dive to unearth the root cause of the problem. Strong technical aptitude and understanding, including ability to quickly learn new tools, applications and technology.
2. Excellent communication skills. Aability to present complex ideas succinctly and clearly in verbal and written format. Focused listening skills to properly determine and meet technical requirements.
3. Good Team player. Talent for creating team satisfaction; demonstrated ability to focus on the team value in all work. High end user oriented service ethic and a proven record in delivering exemplary user satisfaction to team.
Behavioral Characteristics:
1. Honest
2. Proactive. Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively.
3. Open Minded. Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions.
Educational qualification: 1. BE/B.Tech/MCA/Post Graduations in Computer Science or other relevant information/computer technology field from recognized institute/University
Work Experience:
1. Atleast 5 years of prior hands-on exposure to Solution design, implementations, technical support and System Administration in ServiceNow Platform.
2. Strong implementation knowledge of Web 2.0 Technologies (Angular, Java Scripting, XML, HTML5, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3])
3. Experience working with Global team.
Job Classification
Industry: Construction / Engineering / Cement / MetalsFunctional Area: IT Software - ERP, CRM,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Production/IndustrialPost Graduation: MCA in Computers
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Wartsila IndiaLocation(s): Mumbai
Keyskills: SMTP XML Active directory HTML Application development HTTP Unit testing Technical support Ajax System administration
Wartsila India
In India since the early 1980s, Wärtsilä has contributed immensely to the Power segment of the country. Wärtsilä has 30 years of experience in providing complete lifecycle power solutions for the Indian Marine & Energy markets. As a leading solutions provider of rapid and...
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