Team Leader
- DreamWeavers InfoCom
- 1 to 6 Yrs
- Delhi, NCR
- 11 months ago
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Job Description
Position: Team Leader Group: Operations
Mandate : Work From Office
Contact Tanisha - hidden_mobile
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We are currently looking for a strong Team Leader to provide direction to our production/calling team. The Team Leader will be tasked with developing a timeline for each project and delegating the individual components to members of the team, including him/her. The Team lead will be charged with regularly reporting on the teams progress in meetings or through regular email contact or reports.
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Actively seeks to resolve any concerns while adhering to the company policy and standards of behavior
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Ensure process goals and objectives are being met by each employee and provide constructive feedback
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Address customers concerns with reference to products (including adverse event reporting), services rendered or employee interactions
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Establish tasks for employees to ensure a clean & congenial work environment
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Shrinkage & attrition management through elevation of employee motivation and morale
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Demonstration of leadership skills & pro-active thinking, maintenance of harmonious
relations to boost loyalty and productivity
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Production supervision, management and delivering operational excellence in conformity
with desired industrial standards
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Ensure customer satisfaction and positive interaction with the company
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Train new employees on company standards and procedures, from how to handle a negative
customer experience to how to properly interact with clients
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Active call monitoring and barging to identify and resolve deviations
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Oversee and administer quizzes and tests to ensure employees have a firm understanding of
company policy
Qualification for Team Leader
Experience organizing training initiatives for departments within the company
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Bachelor's degree in management or other relevant industry field is preferred
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Ability to effectively organize and manage multiple company initiatives and encourage co- workers to do the same
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Proficient in using Microsoft Suite and other data entry software
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Instructional experience in a group business setting preferred
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Strong understanding of business goals and standards for customer service
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Experience analysing company needs, employee development and goal setting
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Strong communication skills and ability to communicate effectively with senior management and other departments
Extensive knowledge of management strategies and practical application in the workplace
Working Days: 6 Days (Monday to Saturday) Weekly Off Sunday (Fixed)
Working Hours: 10 Am 6 Pm
Reporting Supervisor: Head Operations
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Team Leader
Contact Details:
Company: DreamWeavers InfoComLocation(s): Delhi, NCR
Keyskills: english team leading communication skills team management
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