Training Manager
- Ntech It Solutions
- 5 to 6 Yrs
- Pune
- 2 years ago
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Job Description
REQUIREMENTS
- Minimum of three years progressive core human resources and training experience
- Bachelors degree preferred, certificate in related field desired
- Hotel Management Subject Knowledge
Front Office,
F&B Production & Service,
Housekeeping,
Engineering SOPs
Business Skills
- Hands-on Experience working with
Gen Zs
Gen Alphas
- Experiential Learning Methodologies
- Learning Evaluation Frameworks
Kirkpatrick
ROI
ROE Method
- eLearning (Production & Deployment) & Tech Friendly
- Microsoft Excel Advanced
AREAS OF RESPONSIBILITY
1.
Participates in the development of Human Resources strategies which are aligned with the overall objectives of the Sterling Group
- Implements strategies for L&D ( learning and development program)
- Monitors status regularly and course corrects strategies as appropriate
- Develops and implements training plans which are aligned with the Sterlings business strategies
2.
Creates 100% guest satisfaction by providing the service experience trainings through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing training on the guest service
- responsibility to notice when the guest is not satisfied
- use their best judgment to achieve 100% Guest Satisfaction
- Partners with Department Managers quality service
3.
Creates a work environment
Aligned with Brands culture by designing, conducting, reporting to all different management skills
Business skills training on a regular basis for
- Resorts
- Call Centers
- Branch Offices
- Corporate Office
Maintains a Training Roster for every training program delivered
- Participants Details,
- Feedback Scores,
- Delivery Deck
4.
Strategize, Design and Produce
eLearning Content on various learning programs required at the
- Resorts
- Call Centers
- Memberships
- Branch Offices
- Corporate Office
Expectations
Prerequisite, pre-condition, be good to organize
Training Need Analysis - Reviews guest satisfaction, Partners with operational leaders
Developing Training Plan - both offline & online deliveries -
Training Delivery - Fire Safety, POSH, Ethics & Integrity, and First Aid
Develop Departmental Trainer SOP training (standard operation Procedure)
Training Effectiveness - monitor guest feedback,
Process Improvement Recommend changes in the SOPs
Maintenance of LMS - Learning Management system
Training Budgets Making and completing training budgets
Employee Engagement Assisting the Human Resources team in regular Employee Engagement Activities
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: General / Operations ManagementTraining & Development
Functional Area: Not Applicable
Role/Responsibilies: Training Manager
Contact Details:
Company: Ntech It SolutionsLocation(s): Pune
Keyskills: kirkpatrick strategy first aid training delivery fire safety training need analysis course evaluation course management
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