Customer Success/ Inside Sales/ Account
- Replicon
- 5 - 10 yrs
- Bengaluru
- 6 years ago
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Desired Candidate Profile
Position Overview:
We are looking for passionate, energetic and results-oriented individuals to join our team as a Customer Success Manager (CSM). At Replicon, our mission is to continue creating the most user-friendly, fast changing and future ready time tracking platform and our Customer Success team sits at the heart of this goal. As a CSM, you will cultivate exceptional experiences and unceasing value for Replicon customers by acting as their trusted advisor, educating them on what else we can do with constant growth in mind. Replicon is searching for self-motivated, highly engaging individuals to join our Customer Success Manager (CSM) team in our Bangalore office.
The Customer Success Manager (CSM) is expected to manage the customer experience for a specific territory's install base of customers and help grow and maintain revenue. He/She is the Customers Advisor who serves as a key point of contact and as a liaison between the customer and the various departments within Replicon.
Key Responsibilities:
The CSM will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Replicon services fit their ongoing business strategy.
Master Replicons innovative system for managing customer growth and building strategic relationships
Stay current with product knowledge of Replicons software solutions
Manage and retain revenue for a territory's install base of accounts. Runs it like an autonomous business.
Meet weekly growth opportunity objectives consistent with monthly sales numbers; generate a pipeline 3 times the target.
Generates demand for additional products and services within the install base of customers and grows the existing revenue base by upselling/cross-selling.
Maintain net-growth by selling and increasing footprint in the existing customer base to offset churn.
Education:
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization
Contact Details:
Keyskills: churn upselling cross sell customer retention account manager account management inside sales Key Account Management
Replicon
Replicon Software (India) Pvt Ltd Replicon is the leading provider of cloud time tracking applications. We provide unprecedented visibility into time, resource, and project data along with embedded reporting for real-time analytics. Replicon helps customers reduce compliance risk, keep costs dow...
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