Senior Customer Support Executive @ Ucertify Academy

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Senior Customer Support Executive

Ucertify Academy
2 to 4 Yrs
Noida, Gurugram
2 years ago
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Job Description

Night Shift - 8:00 pm - 5:00 am (US Shift)

Responsibilities:

Diagnose and resolve bugs.
Ask customers specific questions to get to the bottom of the issue quickly.
Follow up on bugs until they're resolved, adhering to agreed-upon deadlines.
Assign unsolved issues to the appropriate internal teams.
Provide customers with timely and accurate feedback.
Ascertain that all issues are adequately documented.
Organize and manage multiple open issues at the same time.
Prepare timely and accurate reports.
Notes and guides can be used to record technical knowledge.
Maintain a relationship with clients and customers.

Requirements:

Computer systems, mobile gadgets, and other tech products are well-understood.
Ability to troubleshoot and resolve fundamental technical difficulties.
Knowledge of remote desktop software and help desk software.
Excellent communication and problem-solving abilities.
Ability to provide written and verbal step-by-step technical assistance.
Bachelor's degree in Information Technology, Computer Science, or a related discipline.

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Senior Customer Support Executive

Contact Details:

Company: Ucertify Academy
Location(s): Noida, Gurugram

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Keyskills: customer service customer care customer support night shift

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₹ 4.0 - 6 Lakh/Yr

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Ucertify Academy

Founded in 2004, uCertify is a US Based IT/Education Technology Company with offices in San Francisco, Allahabad, and Noida. uCertify is the leading provider of exam preparation solutions for certification exams from all major IT vendors such as Microsoft and Oracle. We partner with major publishe...

Senior Customer Support Executive @ Ucertify Academy

Home > Customer Service (International)