Senior Customer Support Executive @ Ucertify Academy

Job Description

Night Shift - 8:00 pm - 5:00 am (US Shift)

Responsibilities:

• Diagnose and resolve bugs.

• Ask customers specific questions to get to the bottom of the issue quickly.

• Follow up on bugs until they're resolved, adhering to agreed-upon deadlines.

• Assign unsolved issues to the appropriate internal teams.

• Provide customers with timely and accurate feedback.

• Ascertain that all issues are adequately documented.

• Organize and manage multiple open issues at the same time.

• Prepare timely and accurate reports.

• Notes and guides can be used to record technical knowledge.

• Maintain a relationship with clients and customers.

Requirements:

• Computer systems, mobile gadgets, and other tech products are well-understood.

• Ability to troubleshoot and resolve fundamental technical difficulties.

• Knowledge of remote desktop software and help desk software.

• Excellent communication and problem-solving abilities.

• Ability to provide written and verbal step-by-step technical assistance.

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.

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Keyskills:   customer service customer care customer support night shift