Customer Relationship Manager
- Easy Hiring Solutions
- 2 to 4 Yrs
- Multi-City, India
- 2 years ago
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Job Description
Customer Relationship Manager Responsibilities: Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales.The specific job description for a customer relationship manager can vary depending on the company, industry, and organization size. However, most managers in this role will be responsible for building strong customer relationships and effectively managing customer interactions. Some of the primary duties they have are outlined below.
Manage customer interactions and communications.
This involves being the primary point of contact for customers, handling inquiries, complaints, and feedback, and ensuring that all customer interactions are professional and customer-focused. This includes direct interactions with customers, such as through phone and email, and indirect interactions, such as through social media or online forums.
Analyze customer data.
This involves gathering and analyzing customer data and information, such as customer demographics, purchase history, and feedback, to identify patterns, trends, and areas for improvement. The manager can use this information to develop targeted marketing campaigns and initiatives to increase customer engagement and satisfaction.
Develop customer relationships.
A vital aspect of the role of a customer relationship manager is building and maintaining strong, positive relationships with customers. This includes understanding each customers unique needs and preferences and tailoring interactions and communications accordingly. From there, the manager should know how to identify opportunities to upsell or cross-sell products and services to customers, which can help drive revenue growth for the company.
Manage customer service and support.
In many cases, the customer relationship manager is responsible for managing customer service and support teams, ensuring that customer inquiries and issues are promptly addressed and resolved. This may include training and coaching customer service representatives, monitoring performance, and identifying areas for improvement.
Implement customer engagement strategies.
A customer relationship manager is responsible for developing and implementing marketing campaigns, promotions, and other initiatives to engage with customers and drive sales growth. This may include email marketing, social media campaigns, and other digital marketing efforts, as well as more traditional marketing efforts.
Monitor customer satisfaction.
Managers must regularly track customer satisfaction levels and use this information to identify areas for improvement. This may include conducting surveys or customer focus groups and monitoring customer feedback on social media and other platforms.
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Customer Service (International)Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Relationship Manager
Contact Details:
Company: Easy Hiring SolutionsLocation(s): Multi-City, India
Keyskills: lead management customer relationship customer service customer service management customer support lead generation customer service systems
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