Trainer- CST Travel- Assistant/Deputy Manager @ Acme Services

Job Description

Job description

Deliver training for New Hires batches and regular coaching for existing associates Knowledge of ADDIE Model, Instructional Designing Basics and SOP Creation Design training curriculum using inputs from Operations & Quality Develop alternative training methods in order to ensure targets are met Improve bottom quartile performance Maintain MIS related to all training batches Keep up-to-date with the product / process knowledge Accountability for 0- 45 days batch performance Driving process KPIs like Correct Tagging, Adherence to laid down processes and attrition in NHT and OJT Conduct PKT and process refreshers on the floor Design & Develop training content Knowledge of E-learning modules and training methodologies as per customers need Data analysis in terms of Pre and Post Training insights. Also, experience in terms of gathering Training feedbacks and improvement in domain in terms of feedback received Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population Participate in calibrations to ensure consistent scoring & feedback delivery approach Expertise into driving CSAT & NPS Monthly Training Needs Identification and Analysis and plans to improve Agent and Process Level Opportunities In depth knowledge of Customer service & Call centre training metrics and proven track record to improve them LMS & KMS Knowledge is a plus Knowledge of Social Media domain/responses and customer service at escalation desk on Voice and Non Voice Desired Skills:   Good knowledge of Soft Skills, Presentation and Facilitation Skills High levels of spoken and written communication Effective training skills, the ability to teach and train other individuals. Analytical / Quantitative skill Expertise on Freshdesk is a plus Expertise in Excel & Powerpoint to create Leadership presentations and to present data in front of High Level Leadership Experience into Travel industry and knowledge of Galileo & Amadeus In depth knowledge of ADMs, ACMs, Ticketing and Airline Refunds on Galileo and Amadeus Must know basic travel terminology and travel geography Experience in a reputed Travel Agency / Airline ticketing office/ IATA institute would be a plus if available Flexible to work in a 24/7 work environment with varied shifts and week offs.

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Trainer- CST Travel- Assistant/Deputy Manager

Contact Details:

Company: Acme Services
Location(s): Bengaluru

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0 - 1 Yrs 1 - 2 Yrs 2 - 3 Yrs 3 - 4 Yrs 4 - 5 Yrs 5 - 6 Yrs 6 - 7 Yrs 7 - 8 Yrs 8 - 9 Yrs 9 - 10 Yrs 10 - 11 Yrs 11 - 12 Yrs 12 - 13 Yrs 13 - 14 Yrs 14 - 15 Yrs 15 - 16 Yrs 16 - 17 Yrs 17 - 18 Yrs 18 - 19 Yrs 19 - 20 Yrs 20 - 21 Yrs 21 - 22 Yrs 22 - 23 Yrs 23 - 24 Yrs 24 - 25 Yrs 25 - 26 Yrs 26 - 27 Yrs 27 - 28 Yrs 28 - 29 Yrs 29 - 30 Yrs 30+ Yrs

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - Hardware / Networking IT - Software / Services KPO / Research / Analytics Leather / Leather Products Legal / Courts Logistics / Courier / Transportation Management Consulting / Strategy Manufacturing / Production Matrimony / Matchmaking Media / Entertainment Medical / Healthcare / Hospital Merchant Navy Metal / Iron / Steel MFI - Micro Finance Military / Police / Arms Ammunition Mining / Quarrying NBFC-Non Banking Financial Services NGO / Social Work Office Equipment / Automation Not Mentioned Paint / Art / Sculpture / Craft Paper / Wood Personal Care / Beauty Pharma / Biotech / Clinical Research Politics Power / Energy / Oil / Gas / Petroleum Printing / Publishing / Packaging Quality Certification Real Estate / Property Recruitment Services / RPO Religion / Spirituality Retail Security / Detective Services Semiconductors / Electronics Shipping / Marine Telecom / ISP Textile / Garments / Fashion Travel / Tourism / Hotels / Airlines / Railways Unskilled Labor / Domestic Help Veterinary Science / Pet Care Sports / Fitness / Beauty

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Keyskills:   training need analysis data analysis ticketing mis