Cx Manager
- Rishabh Corporate
- 5 to 9 Yrs
- Mohali, Chandigarh
- 5 years ago
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Job Description
Hiring for the post of Customer service-Manager for the top Visa Company.
Location: Chandigarh/ Kolkata/ Chennai/ Jalandhar
Only female candidates can apply who has age less than 35 years.
CTC: decent hike on present CTC
5 days working (Mon-Fri) day shift
Experience: 5+ years of experience preferably in the Travel and Tourism or Service industry or Service Industry and handled live customers in mass may be in few thousands on daily basis (B2C).
Knowledge & Key Skills:
Proficiency in MS office
Adaptability and presence of mind to handle complaints and escalations.
In-depth knowledge and understanding of systems and processes. Good knowledge of VAC operation and processes of key missions
Leadership skills along with the ability to motivate a team into high performance.
Excellent problem-solving skills.
Job Responsibilities for Customer Relation:
1. Provide upscale Customer service experiences by resolving all grievances.
2. Work closely with various stakeholders ( Floor Walkers, VAC Operations and Enabling units) to resolve customer feedback.
3. Handle grievances, appreciation, and suggestions and share them for further best practice.
4. Intervene and respond to any disgruntlement applicant/agent having with their submissions.
5. Be visible for a walk around across all Mission, respond to any the applicant's needs and anticipate any unstated ones.
Interested candidates can forward their resumes to me***********s@gm**l.com or contact +918886374000.
Employement Category:
Employement Type: Full timeIndustry: Travel / Tourism
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Cx Manager
Contact Details:
Company: Rishabh CorporateLocation(s): Mohali, Chandigarh
Rishabh Corporate
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