Mega - Virtual Drive | International BPO | @ Intouch

Job Description

: (Immediate Joiners)

 

About the Job:

Are you a customer service professional with an interest in technology If so, this could be the role for you! We are looking for a self-motivated individual with excellent technical background. Our Technical Support Associates will provide Multi-level assistance by diagnosing and troubleshooting issues from our Clients with the goal of providing the best solution.

 

Interview Date : 18th Thursday 2023 Interview

Time : 11:30 AM - 4:30 PM

Please use the below URLs to join the interview - 

 

Google Meet - 

https://meet.google.com/pqb-muep-qxh

 

Job Responsibilities:

• Troubleshoot customers issues via Chat, remote access, and diagnostics.

• Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.

• Troubleshoot network and connection issues.

• Manage customer expectations regarding estimated response times.

• Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.

Candidate Profile:

• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

• Excellent Communication Skills,  Problem Solving and Customer Service Skills

• Strong analytical & Interpersonal skills

Preferred Skills/Abilities/Exposure:

• Graduate/Post Graduate

• Should possess effective and excellent communication skills (Verbal & Written)

• Willing to work in Night Shifts (24/7)

• 100% Work from Office

Perk and Benefits:

• PF and ESI / Health Insurance

• 2 way transportation both pick up & drop

• Incentive plans based on performance

• 5 working days with 2 week off

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Mega - Virtual Drive | International BPO |

Contact Details:

Company: Intouch
Location(s): Hyderabad

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Keyskills:   international call center non voice process voice process