Head Butler
- Passion Recruiter
- 11 to 21 Yrs
- Multi-City, India
- 4 years ago
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Job Description
A butler primarily serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, He / she should be fully conversant with all services and facilities offered by the hotel and also about the local vicinity.
Serves food courses and alcoholic beverages to guests, Also Provides a courteous, professional, efficient, flexible and personalized service at all times. Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests.
Butler Duties and Responsibilities:
Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.
Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
Keeps concerned departments informed about the guest allergies and food preferences.
Update the hotel software with guest preference, likes and dislikes on to the guest profile section.
Follows all the guest needs until they are completed to the total guest satisfaction.
Welcomes the VIP guest at porte cochere and other guests availing butler service.
Serves welcome drinks and escorts the guests to their assigned rooms.
Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery.
Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.
Knowledge of using the point of sale software, Property management software and any other system or software to perform the duties.
Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc. on the hotel software.
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: General / Operations Management
Functional Area: Not Applicable
Role/Responsibilies: Head Butler
Contact Details:
Company: RMSP AcademyLocation(s): Multi-City, India
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