Genesys Developer @ Gharondaa Advisors

Job Description

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"Must Have: - Overall IT experience of 5+ years - Experience in Genesys framework and exposure on genesys reporting

- Experience in Genesys SIP(Session initiation protocol) server development [at least one project executed to completion. Preferably voice]

- Experience in Genesys IRD/ORS application development

- Experience on Java/J2EE application development/deployment

- Experience in developing javascript code

- Experience deploying applications on jetty will be desirable

- Experience in using GIT

- Good communication skills

- Good analytical skills and ability to research and present findings

- Strong knowledge of Contact Center Environment, Genesys CTI, Voice, eServices, Inbound and Outbound voice flows, WFM, Genesys Sip debugging

- Very good Communication skills, to be able to handle aggressive clients

Good to Have: Strong Technical Experience with Genesys Multimedia Solutions

Strong experience in Contact Center platform

• Strong Technical Experience with Contact center applications and platform
• Experience in designing and developing Genesys Multimedia solutions(Chat)
• Experience in Contact center environment, applications
• Strong business analysis, requirements, design and documentation skills
• Ability to communicate both functional and technical concepts to the client and team mates
• Ability to apply technology to solve business problems
• Ability to work on all phases of complex work assignments
• Understanding of technical architecture and strategies of Contact center system
• Excellent interpersonal skills with ability to influence clients and management
• Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options

"             

Job Title:              Genesys Developer

Experience:        5+ Years

Annual CTC:        Upto 22 LPA

Job Location:      Kochi

Mandatory Key skills:     Genesys 7.x and above, Unix, PL/SQL, Java/J2EE

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Keyskills:   java j2ee plsql unix genesys