Information Systems Analyst
- Quess Corp Magna
- 5 to 7 Yrs
- Pune
- 2 years ago
- Email to a friend
- Report this job
Job Description
: Overview:o Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution.
o Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).
Major Accountabilities:
o Serve as focal point for customer issues, concerns, and requests for enhancements.
o Capture detailed and accurate information about issues, concerns, and enhancements.
o Collaborate with others in support of products, processes, and problem resolution.
o Simulate or recreate user issues to resolve operating difficulties.
o Requires general supervision; decisions and actions are based on established procedures and assigned tasks.
o A smart candidate with mandatory best interpersonal skills and should be proficient in multitasking.
Education:
Postgraduate/Graduate or Basic college Graduation education or equivalent work experience with emphasis in business, finance, or information technology.
Knowledge / Experience:
o Customer service experience preferred.
o Experience of Operational Service Desk preferred.
o Experience of application monitoring Is preferred.
o Experience in L1 level of technical troubleshooting is preferred.
Skills/ Abilities:
o Good Interpersonal skills
o Basic computer skills (Mainframe, Microsoft Office, Lotus Notes, Monitoring tools experience) Effective written and verbal communication skills Ability to organize and prioritize tasks based on current business needs.
Top Skills:
o Customer Support, Application Monitoring, L2 technical troubleshooting, Knowledge of Mainframe would be a plus.
o Fintech Experience - Good To have (Finance or Banking Domain)
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Finance / Accounts / Tax
Functional Area: Not Applicable
Role/Responsibilies: Information Systems Analyst
Contact Details:
Company: Quess Corp MagnaLocation(s): Pune
Keyskills: mainframes application monitoring lotus notes customer service microsoft office customer support fintech
Quess Corp Magna
Magna Infotech is a division of USD 400 + million Quess Group (quesscorp.com) which in turn is a subsidiary of USD 37+ billion - Canadian Multinational, Fairfax Financial Holding Group. Magna Infotech is the largest staff Augmentation and Solutions Company in India, USA and APAC regions. We are a ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in