Hiring for Phone Banking Officer!(Bank) @ HY Fly Consultancy

Job Description

Service Assurance Officer ( on Call) jobs in Thane Call hidden_mobile Kanchan

Designation :Customer Service - Inbound
Payroll-No 1 BANK Payroll
Job Location-Mumbai/Pune/Thane
Process-Inbound
Salary-17K Net + Incentives
Day Shift
5 DAYS WORKING
Work From Office
Call hidden_mobile Simran
email- hy*****9@gm**l.com
www.hyfly.in

1. Answer inbound calls and assist customers with their Queries/Request/Complains.
2. Raise Request & Complaints on behalf of the customer in the CRM tool.
3. Generate leads and educate customers about new products & their benefits.
4. Maintain and adhere to compliance guidelines
5. Capture problem indicators, highlight and suggest improvement
6. Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
7. Maintain adequate knowledge levels on products, processes and systems used
8. Ensure sales target are met

Skills Required:

1. Excellent verbal communication skills
2. Ability to comprehend, capture as well as interpret basic customer information
3. Strong customer service focus
4. Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs(Rotational Day shift for Females & Rotational shift for Males)

Education: Graduates (Any stream) + any work exp or Internship exp

Location : Andheri east - Work from Office

Salary bracket:

1. Freshers - INR 2.50 lpa(16.5k inhand) + performance bonus + incentives + allowances
2. Experienced upto INR 4 L pa + performance bonus + incentives + allowances

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Keyskills:   inbound grievance handling phone banking uk shift outbound us process telecalling escalations nodal desk nri client handling