Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Maintains system functionality by testing computer components.
A Technical Support Specialist is hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure.
Technical support workers help maintain, manage and repair IT systems. The role also involves diagnosing software or hardware faults and solving the issues over the phone or in person. It is a career with genuine prospects so if you love all things tech, read on to learn more about becoming a technical support worker.
Keyskills: patience communication problem solving stress management interpersonal skills computer skills adaptability time management empathy service / product knowledge