HR Practitioner/Voice Processes @ Trigent Software

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HR Practitioner/Voice Processes

Trigent Software
0 - 3 years
Bengaluru
2 years ago
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Job Description

Roles and Responsibilities

Make Inbound and outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidates queries.
Respond to candidates queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction
Payroll: Trigent Software

Desired Candidate Profile

Can share your profile through mail : ni*****n@tr****t.com/ Number: 9686321***

Job Classification

Industry: BPO / Call Centre
Functional Area:
Role Category: Customer Success
Role: Customer Success
Employement Type: Contract

Education

Under Graduation: Graduation Not Required
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate, Doctorate Not Required

Contact Details:

Company: TRIGENT SOFTWARE PRIVATE LIMITED
Location(s): Bengaluru

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Keyskills: Voice Process International Voice Process

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₹ -4.5 Lacs P.A

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To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Trigent Software

Trigent Software Limited is SEI CMM Level 4 and ISO 9001:2008 certified company. It provides an Offshore Software Development company with facilities in the United States and India with global client. Trigent is an early pioneer in IT outsourcing and offshore software development business. We enable...

HR Practitioner/Voice Processes @ Trigent Software

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