Your profile has been shortlisted for International Voice Process position with one of our MNC client . Kindly share me your updated resume to Sa*****s@tr****t.com , if you are interested.
Skills :
Looking for Freshers (Graduates and Undergraduates)
Experience : 0 to 4 years into International Voice Process (Graduates and Undergraduates)
JD :
Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidates queries.
Respond to candidates queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction
Two way cab facilities available.
Evening and Night shift
CTC : Upto 40,000/- Per month
MNC Client
Keyskills: international voice process voice inbound calls inbound