Urgent hiring For Technical Support Executive
- Incedo
- 0 - 3 years
- Noida, Gurugram
- 2 years ago
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Job Description
Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
We are hiring for Technical Support Engineers!!
Location - Gurugram
Role Description: Technical Support Engineer
It's a B2B profile (60% Voice) where TSE will be the point of contact for all technical queries related to login. TSE will be trained on handling password reset queries .
Primary Skills
1) Excellent communication skills
2) 24*7 operations & most of the times shift will be in EST hours.
3) Technical bent of mind to isolate a problem quickly
4) Basic troubleshooting of desktop/laptop and gadgets
5) Email configuration
Secondary Skills
1) Customer service approach
2) Candidate should be comfortable with US shifts timings, Tech Support (Semi-Tech) voice process.
Qualifications
- Any Technical Graduate freshers excellent communication and technical skills.
* 24*7 shift (US Shifts)
Should be comfortable working in night shifts and commuting self-one sided.
Interested candidates can share updated resume along with below mentioned details to ku*********e@in******c.com or whatsapp 8384845***
- Total experience
- Notice period
- Current & expected CTC
- Current location
- Comfortable working in night shifts- yes/no
- Comfortable commuting one way on own- yes/no
Regards,
Incedo HR Team
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: Incedo Technology Solutions Ltd.Location(s): Noida, Gurugram
Keyskills: technical support Voice Process Voice Support International BPO International Voice Process IT Helpdesk Networking Technical Helpdesk US Shift Service Desk ISP
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Incedo
Incedo Inc (formerly a part of the $4Bn Indiabulls Group) is a technology solutions and services provider headquartered in the Bay Area, USA with workforce across North America, South Africa and India (Gurgaon, Bangalore). We specialize in Data & Analytics and Product Engineering Services, with ...
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