Customer Service Executive - Inbound @ Epicenter Technologies

Job Description

Customer Service Representative Insurance

Job description: Should be capable of handling calls (inbound & outbound) for long duration, on voice or video Should have genuine interest in addressing customers Queries, Requests and Complaints (QRC) and ensure to provide first time resolution Should be able to work under pressure situation and achieve agreed targets Preferences will be given to candidates with experience in Insurance process Should be capable of handling calls (inbound & outbound) for long duration, on voice or video

Requirements: Should be a graduate preferably in BCOM/BMS/BMM/Graduate Banking & Insurance or Accounting & Finance experience would be an added advantage

Ability to multi-task, set priorities and manage time effectively Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems Compensation:

Annual CTC: 1.80 LPA 3 LPA Basis the last drawn and interview evaluation

Employment: Full-time

Location: Mulund (w) 400080

Shifts: Monday to Saturday 9:30am to 6:30pm and 10am to 7pm (depending on the process)

Week Offs: Sundays fixed off

NOTE The role does not involve Insurance Sales and the CSR will be designated to work in a customer retention process. Post completion of 6 months, the candidate is eligible to apply for an IJP as a Team Manager

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Keyskills:   operations inbound customer service management customer service customer support customer care inbound process customer relationship customer retention customer service operations