Customer Relation Executive/5 Years(Automobile)
- Bold Venture
- 5 to 10 Yrs
- Mumbai
- 2 years ago
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Job Description
Roles & Responsibilities:
- To be responsible for making outbound calls on a daily basis using data provided.
- To work closely with the Sales Manager and Sales team to ensure leads are generated
within various business sectors.
- Handling Customers & their complaints
- Feedback callings
- Handling Appointments
- Managing and scheduling appointments for procedures
- To convert the calls to new business leads.
- To achieve agreed personal and departmental targets captured from calling data
provided.
- To inform potential client's on the companys products and services.
- To gather relevant School and Corporate information.
- To use company databases to gain potential leads.
- To be proactive in identifying opportunities for new business.
- To input and maintain guest information onto the company database.
- To ensure guest satisfaction at all times.
- Handle telephone queries.
- To build relationships with colleagues and clients.
- To deal with clients in a professional manner at all times aligned to our brand values.
- To ensure service is prompt, polite and professional standards are kept.
- To assist with other departments as required.
- To foster good relationships with all internal departments and cross-functional teams.
- To proactively support their managers by suggesting new ideas and questioning thinking
where appropriate.
- To refer to senior team members for advice and support.
- To attend all staff meetings and training sessions as and when required.
- To maintain a Guest-orientated approach and demonstrate a professional approach to
work and team mates at all times.
- In addition to the above main responsibilities, the Lead Generator will be required to
- undertake any other task, deemed to be appropriate to the job role.
- Previous B2B or B2C sales experience: - 5- 10yrs. Preferable from Automobile industry.
- Excellent communication skills and an excellent telephone manner.
- Ability to work independently and under pressure.
- Good verbal and written skills.
- A positive approach to objection handling is essential.
- Good organisational skills and attention to detail.
- You must be financially motivated, energetic and reliable with a hunger to succeed.
- We are looking for someone upbeat and organised.
- An interest in the Snowsports and the Leisure industry, and a genuine passion for our
products will be invaluable.
- Tenacity for high standard of guest service wanting to meet and serve guests a
- complete understanding of guests needs in line with the brand offering and product delivery.
- A good knowledge and understanding of the technical aspects of the following:-
- Microsoft Office and associated systems, including CRM.
- Social Networking (LinkedIn).
- Demonstration of the energy, ability and commitment demanded by this role.
- Root cause analysis with counter measures.
- VOC Portal / CRM Portal ( Complaint Handling )
- NSC Complaint handling
- PSF ( Post Service Follow - up) Calls
- Attending the customers at the time of delivery
- Making new thank you cards format and implementing the same
- Maintaining and filing of DAN Copies ( Delivery Acknowledgement Note )
Customer Relation Executive CRE will be attending walking customers too while
keeping touch with existing customers && old customers. Attending customers grievances,
taking feedback from customers on call && email . Taking reviews from happy customers,
calling for services && repair, Call after post services && repairs. To inform the customers
new developments, offers & so on.
Qualification :- MBA (Marketing/ Operations), BBA or Bachelors degree in any field,
B.tech.(mech/auto).
Employement Category:
Employement Type: Full timeIndustry: Automobile / Auto Ancillaries
Role Category: Marketing / Communication
Functional Area: Not Applicable
Role/Responsibilies: Customer Relation Executive/5 Years(Automobile)
Contact Details:
Company: Bold VentureLocation(s): Mumbai
Keyskills: crm customer relations appointment scheduling lead generation b2b sales outbound calling
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