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Team Leader Job in Teamspace Financial

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 Team Leader Job in Teamspace Financial

Job Description

    ROLES & RESPONSIBILITIES:

    - Participates in design of call monitoring formats and quality standards.

    - Provide actionable data for agent improvement.

    - Coordinates and facilitates call calibration sessions for internal as well as external.

    - Monitoring calls of QAS & providing them feedback on timely basis.

    - Prepares and analyses quality reports for management staff review.

    - Suggests training needs and developments.

    - Handling quality related escalations & taking action against the same on timely basis.

    - Contribute for the initial hiring and selecting process.

    - Coach and guide team to think proactively and encourage them to improve on process and productivity.


    LOCATION:

    Navi Mumbai

    BRANCH: Mahape

    EXPERIENCE: 3 - 6 years


    SALARY RANGE: As per industry standard


    FUNCTIONAL AREA:

    Team Leader-Call Quality Assurance/Call Quality Control


    EMPLOYMENT TYPE: Permanent


    DESIRED CANDIDATE PROFILE:

    - At least 1 years team handling experience as Quality team leader

    - Candidate must be graduate

    - Excellent oral, written and interpersonal communication skills

    - Exceptional listening and analytical skills

    - Intermediate level of knowledge / expertise with PC (MS Word & MS Excel)

     

    CIBIL Must be 700+

     

Employement Category:

Employement Type: Full time
Industry: BFSI
Role Category: Quality (QA-QC)
Functional Area: Not Specified
Role/Responsibilies: Team Leader Job in Teamspace Financial

Contact Details:

Company: Teamspace Financial
Location(s): Kalyan

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Keyskills:   team management team leading team handling

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