Customer Support Executive Job In Aasaanjobs @ Aasaanjobs Hiring

Job Description

Roles & Responsibilities:-

• Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
• Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
• Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customers experience.
• Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
• Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
• Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
• Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone. 

Job Requirements:

• Education: Bachelors, Any
• Minimum 6 months of experience in the customer support.
• Excellent communication and interpersonal skills.
• Demonstrated proficiency in Hindi and English, both spoken and written.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Experience with customer support background is a plus.

Role: Customer Support Executive

Department: Customer Support

Employment Type: Off Roll

Budget : 3 LPA

Experience: Min 6 Months in relevant industry (Customer Support Department)

Location - work from home

Qualification : Min Graduation

Age- Max 32 

Gender - Male and female Both 

Laptop and WIFI  is required for that position. Excellent & fluent Communication skill required(English)

Job Details :-

Working Days - 6

Working Hours -9Hours( Included 1 hours Lunch Break )

1 week off (Rotational) Rotational Shifts (Day&Night) 

Interview Mode - Virtual (2 Rounds)

 

Interested candidates can connect on - hidden_mobile

 

HR

Monika Singh

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Keyskills:   problem solving email process query resolution blended process communication skills customer support chat process