Customer Support ( Voice Process & Day
- rorofs.com
- 2 - 5 yrs
- Noida, Gurugram
- 5 years ago
- Email to a friend
- Report this job
Desired Candidate Profile
This is a blended profile between sales and customer support. The job will be split between providing support to existing users while generating new business from inbound leads.
- Respond to customer queries and issues over call/email/chat
- Help Desk ticket management
- Build product knowledge for support & sales purposes
- Capture & share customer feedback
- Solving customer issues while working with cross functional teams
- Work within the SLAs and strict timelines
Sales
- Connect with inbound leads within SLA
- Sales CRM management
- Generate opportunities by identifying needs and understanding budget
- Strong analytical and negotiation skills
- Ability to schedule and give product demos via Gotomeeting,join me etc
- Achieving monthly and quarterly targets
Competencies required
- Good written and verbal communication skills. (voice trained preferred)
- Should be Graduates in any stream or 10+2, 10+3 with min 3-5 years exp
- Prior experience of MEO/APAC market will be preferred
Contact Details:
Keyskills: sales crm management customer support saas upselling voice process Inbound Sales Email Support Chat Process email process chat support Blended Process
rorofs.com
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