Process Trainer BPO Job in Teleperformance
- Wehire Talent
- 1 to 5 Yrs
- Hyderabad
- 13 days ago
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Job Description
- Reports To: AM/Manager Training Summary: Trainer would be responsible for developing, delivering, and evaluating training programs for employees at all levels of the organization. The ideal candidate will have a strong understanding of learning and development principles, as well as experience in creating and delivering effective training materials for a customer service/upselling US Client/Customer base Responsibilities Include But Not Limited To: Develop and deliver training programs that meet the needs of the organization and its employees Work with subject matter experts to identify training needs and develop content Create engaging and interactive training materials, including presentations, handouts, and e-learning modules Deliver training programs to employees in a variety of formats, including in-person, virtual, and blended learning Evaluate the effectiveness of training programs and make recommendations for improvement Stay up-to-date on the latest learning and development trends and technologies Ensure all tasks performed in compliance with internal values, behaviors, policies and standards Qualifications: Bachelor's degree Experience in training and development for Customer Service environment catering to US customers Strong understanding of learning and development principles Experience in developing and delivering effective training materials Excellent communication and presentation skills Ability to work independently and as part of a team Job Title: AM Training Department: Training Process: Customer Service/UpSelling Location: Hyderabad (Work from Office) Reports To: Manager/Sr Manager Training Summary: AM Training will play a pivotal role in shaping the organization's workforce by developing, implementing, and evaluating impactful training programs. With a strong understanding of learning and development principles and extensive experience in training & development for a customer service/upselling US Client/Customer base, the ideal candidate will be responsible for fostering a culture of continuous learning and growth within the organization. Responsibilities Include But Not Limited To: Collaborate with business leaders to conduct thorough training needs analyses and create comprehensive training plans aligned with the organization's strategic objectives Manage and develop a team of trainers and facilitators to ensure the consistent delivery of high-quality training programs Design, develop, and deliver engaging and effective training programs using a variety of instructional methods, including instructor-led training, e-learning modules, blended learning, and on-the-job training. Ensure that training materials are relevant, up-to-date, and tailored to meet the specific needs of learners. Evaluate the effectiveness of training programs using various methods, such as surveys, assessments, and performance metrics, and make recommendations for improvement. Stay abreast of the latest learning and development trends and technologies and incorporate them into training programs. Collaborate with internal & external Stakeholders to ensure training programs are aligned with the organization's overall business objectives. Create and maintain a positive and supportive learning environment that encourages continuous professional growth. Ensure compliance with internal values, behaviors, policies, and standards in all aspects of training delivery. Qualifications: Bachelor's degree 2+ years of progressive experience in training and development, with a focus on customer service/upselling Recommended on paper experience as Training Lead or AM Training in Customer Services environment catering to US Customers/Clients Strong understanding of learning and development principles, adult learning theories, and instructional design best practices. Excellent communication, presentation, and facilitation skills, with the ability to engage and inspire learners. Ability to work independently and as part of a team in a fast-paced and dynamic environment. Strong project management and organizational skills, with the ability to manage multiple projects simultaneously. Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Rotational shift US shift Education: Bachelor's (Preferred) Experience: Training & development: 1 year (Preferred) total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: Education / Training
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Process Trainer BPO Job in Teleperformance at
Contact Details:
Company: TeleperformanceLocation(s): Hyderabad
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Keyskills: Training Development Customer Service Upselling Instructional Design Communication Skills Presentation Skills Project Management Learning
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