PB L3 - Area Service Manager - Bhubaneswar Job
- Bajaj Auto
- 3 to 10 Yrs
- Bhubaneswar
- 4 months ago
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Job Description
- Experience 3 - 8 Years Location Bhubaneshwar ROOrissa Nature of Job After-Sales Job role Product & Field Support JD - Area Service Manager (Bhubaneshwar) - L3 Job Title: Area Service Manager Reports to: Regional Service Manager - PB Office/Location: Bhubaneshwar 1. JOB PURPOSE The Area Service Manager is responsible for the territory service requirements focus on process/product improvement. 2. REPORTING RELATIONSHIPS Reporting to Direct Reports Bitmap Bitmap Bitmap 3. INTERACTION WITH STAKEHOLDERS Internal External Direct Service training Spares Plant, R&D, Network Dev Dealerships Indirect 4. JOB REQUIREMENTS Educational Qualifications Essential: Any graduate from a premier institute. Work Exp Min: 3 Max:10 Industry Specification - Age Min: 25 Max: 35 Need for travel Yes 5. KEY COMPETENCIES Technical/ Functional Deep Understanding of service processes. Dealership Management Product Knowledge Competition Tracking Product Quality Negotiation and Conflict Resolution Behavioural Continuously raise the bar Ensure results with speed Meet customer expectations 6. KEY RESPONSIBILITIES Service volume growth Achieving the service targets through channel partners in the assigned region. Increasing the market share for the assigned region by providing Strategic Directives. Involved in the preparation of Plan Actuals with Zonal service Manager for setting service targets for ASM by analyzing actual service vs expected service. Updating market developments periodically to facilitate proactive steps to combat competition. Analyzing market service data and customer satisfaction data. NPS Identifying the network gaps & identify prospective dealers. Managing the business by monitoring each dealership in terms of viability and profitability. Providing support and Handholding new dealers to ensure smooth operations. Repair Quality Capturing RM and ASM best practices and deploy them horizontally in concerned areas Service Capability Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction. Service processes - improvements Kaizens Stock planning & correction Dealership Performance Dealer SQI Deploys best practices from one region to the other. Career pathing and mentorship Conduction of team building activities in order to drive engagement among the service team. The above list is not exhaustive and could evolve with changing needs & priorities of the company 7. KEY RESULT AREAS Service volume growth. NPS improvement. Repair Quality improvement. Counter measure PFRs for improvement. TAT reduction spare parts service level improvement. Laggard dealer SQI improvement. 8. OTHER REQUIREMENTS Language Proficiency: Hindi proficiency. Should be able to handle both the Commercial and technical analytical angle.,
Employement Category:
Employement Type: Full timeIndustry: Manufacturing
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: PB L3 - Area Service Manager - Bhubaneswar Job
Contact Details:
Company: Bajaj AutoLocation(s): Bhubaneswar
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Keyskills: Dealership Management Product Knowledge Product Quality Negotiation Conflict Resolution
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