Mega Walk-in Drive-15th Feb-wipro-hr HELP @ Wipro BPS

Dear Candidates,

Wipro DO& P is Hiring for HR HELP DESK PROFILE for Hyderabad Location.

Job Description:- 

• Shoud hold experience from INTERNATIONAL VOICE PROCESS & Email &Chat process
• Must possess excellent communication skills
• Strong written & Verbal skills are must
• Should possess good Customer Centric skills
• Analyze questions / queries from employees, related to various benefits and respond / assist them on their eligibility per policy.
• Monitor and own the Ticketing queue for the queries raised by the Candidates/ Hiring team and adhering the same with respect to the SLA required basis the principle of FIFO
• Receive, review, and process all relevant documentation pertaining to new hires, terminations, leave of absences, employee status changes etc within the SLA
•  Participate and manage transactional activities pertaining to query resolution & follow ups on information .
•  Candidate support & Hiring help teams
•  Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on  internal tools and applications
• Enable to build & maintain SOP's by ensuring new learnings / scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture on SOPs .
• Adherence to People Ops Magical Experience guidelines while responding to ticket
•  Ensure policy guidelines are accurately interpreted to query and responded / actioned.
• Ensure SOP guidelines are followed accurately during query resolution
• Follow FIFO principles while monitoring the ticketing queue
•  Performing Auditing checks to ensure quality of response / actions are as per agreed standards.
•  Identify opportunity areas to implement new ideas to strengthen/ streamline existing processes through continuous improvement culture
•  Understand & Respond to the urgency and sensitivity issue or query.
• Adhere to all time bound SLA on timelines when actioning on tickets. 

* Exceptional customer service focus, including attention to detail and producing quality results
* Strong communication with superior verbal and written skills. Experience in writing Emails & Chat is preferred
* Ability to comprehend complex and variable Customer Queries
* Ability to summarize the situation and be able to articulate the response on the Query received
* Takes end-to-end Ownership and accountability of Customer Issues for resolution
* Ability to gauge the Customer's sentiments & emotions
* Typing Proficiency
* Industry specific HR Tools & Applications 

Work Experience:- Min 2yrs- 6 years max of experience.

Preferred Fields:-
-HR Help desk / Employee services
-Email/ Chat based
-Call center / International voice support industry
-Hospitality and Airline industry
-Customer service
-B tech profile but working would be considered
**Workday Experience preferred
**Benefits Experience preferred

Venue Details:- 

Wipro Gate :-1, Gachibowli, Hyderabad- 500032

Regards