Application Support Specialist @ Censhare

Desired Candidate Profile

What awaits you as Application Support Specialist at censhare?

Because being a Application Support Specialist at censhare matters:
As an application support specialist, you are the expert for analyzing and resolving application issues for our customers, partners, and your colleagues at censhare.You will be working in an international team together with skilled colleagues in India, Germany, Switzerland and USA mainly on our sophisticated but therefore complex product. You will find a modern work environment with space for individuality, flat hierarchies and fast decision-making process.

Your job as Application Support Specialist (L2)

Analyze censhare application problems and configuration faults and resolve them.
Analyze and prepare data to escalate critical problems to R&D and other departments and support these teams in further problem investigation efforts.
Initiate and track support tickets from start to resolution.
Support our operations team in managing application servers.
Monitor the application servers on datacenter and take appropriate actions in case of failures.
Follow-up and resolve tickets based on agreed SLA
Help optimize our product and support for software quality assurance.

Your profile as Application Support Specialist (L2)

Experience in troubleshooting and working with Java applications.
Basic Knowledge of Web technologies (XML, HTML, Javascript)
Basic knowledge of SQL (any database)
Good Knowledge and understanding of Linux and its flavors.
Delivery experience based on SLAs
Excellent oral and written communication skills in English.
Good to have knowledge of AWS - EC2 and ITIL.
Effective listening and client facing skills.
Analytical thinking and the ability to understand complex problems quickly.
Self-motivated and able to work autonomously with minimal direction.
Ability to make real-time decisions.
Flexible to work in shift timings.

Education:

UG:   B.Tech/B.E. - Any Specialization

PG:  Post Graduation Not Required

Doctorate:  Doctorate Not Required

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   application support sql java Linux Web Technologies