Customer Support Lead (Software Product) Job @ Techmango Technology

Job Description

Product Details : InnoMaint is a cloud-based maintenance management software that serves to automate, organize & streamline all types of maintenance chores associated with your office equipment, assets of your customer or facilities, at large. Oversee the execution of the workforce from anywhere, at any time through web and mobile applications. For more details please go through the website https://www.innomaint.com/ Find below the JD for the opening of Customer Support Lead - INNOMAINT ____________________________________________________________________________________________________________________________ Role : Customer Support Lead | Innomaint Location : Madurai (Accommodation can be provided by the company) Experience: 5-7 Yrs Skills: Customer Support, SaaS & Hindi is mandatory Position Summary: Job Responsibilities: Manage large amount of customers incoming phone calls. Identify and assess customers need to achieve satisfaction. Handle customer complaints and provide appropriate solutions. Ability to multi-task, prioritize and manage time effectively. Guiding the team to move to the next level. Familiar in CRM tools. Provide accurate, valid and complete information by using the right methods/tools. Professional in communicating in English to handle abroad clients. Communicate in Hindi language (mandatory). Primary Skills: Clear and professional communication. User manual preparation. Managing a team of representatives. User guide videos preparation. Respond to customers calls and emails. Product demo videos preparation. Renewal Follow-ups. Problem solving. Product training. Data Configuration. CRM Tools Language (English, Hindi) Secondary Skills: User manual preparation. User guide videos preparation. Product demo videos preparation.,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Support SaaS Hindi Problem solving Product training professional communication