Senior Executive End of Lease Management. Job @ Pamac Finserve

Job Description

Urgent opening for Senior Executive - End of Lease Management role for Mumbai Location .

Experience : 3-6 Yrs.

• Responsibilities: 
  • Vehicle Lease Agreement Review & Enforcement:
    Review lease terms: Carefully examine the vehicle lease agreement to understand all terms and conditions related to vehicle return, including mileage limits, wear and tear allowances, and any applicable fees.  Identify potential discrepancies: Compare the vehicle's condition and mileage to the lease agreement to identify any potential discrepancies or violations.   Communicate with lessees: Clearly communicate any discrepancies or potential charges to the lessee in a professional and timely manner.
  • Vehicle Lease End Options & Guidance:
    Advise on lease end options: Inform lessees about their available options, such as purchasing the vehicle, extending the lease, or returning it.  Provide guidance on lease return procedures: Explain the steps involved in returning the vehicle, including drop-off locations, required documentation, and any necessary arrangements.  Assist with lease extensions: Help lessees understand the process for extending their lease and any associated costs or adjustments.
  • Administrative & Record Keeping:
    Maintain accurate records: Keep detailed records of all vehicle inspections, lease agreements, communication with lessees, and any associated charges.  Process lease end paperwork: Handle all necessary paperwork, including lease termination forms, inspection reports, and any required documentation for vehicle return.  Coordinate with other departments: Collaborate with other departments, such as finance, accounting, and customer service, to ensure a smooth and efficient lease end process.
  • Customer Service:
    Provide excellent customer service: Communicate with lessees in a professional, courteous, and informative manner.  Address customer inquiries: Promptly and effectively address any questions or concerns that lessees may have regarding the lease end process.  Resolve disputes: Work to resolve any disputes or disagreements regarding vehicle condition or charges in a fair and equitable manner.
  • Continuous Improvement:
    Identify areas for improvement: Continuously analyze the vehicle lease end process to identify areas for improvement in efficiency, customer satisfaction, and cost-effectiveness.  Implement process enhancements: Develop and implement strategies to improve the vehicle lease end process, such as streamlining procedures, enhancing communication, and improving customer service. Key Skills:
  • Strong communication and interpersonal skills: Excellent written and verbal communication skills are essential for interacting with lessees, explaining complex information, and resolving disputes.
  • Attention to detail: Meticulous attention to detail is crucial for conducting thorough vehicle inspections, documenting findings accurately, and reviewing lease agreements for compliance.
  • Problem-solving and analytical skills: The ability to analyze situations, identify potential issues, and develop effective solutions is essential for resolving discrepancies and addressing customer concerns.
  • Organizational and time-management skills: Strong organizational and time-management skills are necessary for managing multiple tasks, meeting deadlines, and maintaining accurate records.
  • Customer service orientation: A strong customer service focus is essential for building positive relationships with lessees and ensuring their satisfaction with the vehicle lease end process.          
   

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   vehicle leasing vehicle remarketing vehicle maintenance