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Team Leader Operations Job in Trove Consulting

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 Team Leader Operations Job in Trove Consulting

Job Description

     

     Designation: - Team Leader Operations

     Location: - Bangalore

     Key Responsibilities: -

    Deliver SLA & KPI

    Manage & motivate a quality team of 15 outbound operator.

    Manage the Collection process ( 0 - 4 Buckets )

    Ensure operator are delivering individual outbound calls target, SLA & KPI

    Maximize Productivity

    Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.

    Conducting team meetings, pre/post/mid shifts, BPS.

    Create future prospects for company.

    To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.

    To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.

    Deliver the required volume of effective coaching.

    Attrition , Shrinkage, roster mangement.

     

    Desired Profile: -

    Ø Candidate should have excellent communication and interpersonal skills.

    Ø Should have worked on Dialer ( Any dialer )

    Ø Roster managment , Shrinkage, Attritiom , Performance Reports.

    Ø Strong analytical skills

    Ø Exposure in Genesys dialer and its dialing filters is preferred.

    Ø Hands on experience MS-Office applications like Word, Excel, PPT etc.

    if interested call hidden_mobile Deepti

    Regards

    Deepti

    hidden_mobile

     

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Specified
Role/Responsibilies: Team Leader Operations Job in Trove Consulting

Contact Details:

Company: Trove Consulting
Location(s): Bengaluru

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Keyskills:   customer service outbound bpo shrinkage customer support attrition sla team leader lead call center team team lead operations

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Trove Consulting