Process Trainer
- GET SET
- 2 to 7 Yrs
- Pune
- 5 years ago
- Email to a friend
- Report this job
Job Description
Dear candidate,
We are hiring for the following Profile
Job Title : Trainer
Minimum Qualification Graduate
Salary - Up-to 3.80 LPA
Years of Experience 1 to 2Years of Insurance Domain Call Center Experience Training
Job description
- To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor.
- Ensuring Improvement of Quality Scores of Dos
- Custodian of Process and Product document
- Responsible to maintain the version control document for the respective up to date updated process and product
- Responsible for complete the training within the defined time frame and handover to sales
- Responsible for conducting refreshers training program based on the training need analysis shared by the Quality team
- Responsible for Process Improvement Plan (performance management)
- To ensure that the agent numbers from a New Hire team who enter the re certification in Nesting stage is maintained at the lowest
- Has to ensure that all the data relating to training are populated in the Training event management within time frame agreed upon.
- Utilize the Web based training at the center
- Coordinate for the logistics requirement forth training at the respective center.
- Responsible for the certification of the new hire training at the respective center
- Responsible to increase training through put for the respective batch.
- Responsible for calibrating & shadowing of Trainees on a regular basis.
- Responsible for the MIS for the aligned process
Location-Viman Nagar Pune.
Interested candidates please apply to this job
Incase of more details, Please connect with 9823974***
Thank you
Regards
Team Get Set Grow
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Technical / Process Training
Functional Area: Not Applicable
Role/Responsibilies: Process Trainer
Contact Details:
Company: GET SET Grow EducorpLocation(s): Pune
GET SET
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