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Process Trainer @ GET SET

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 Process Trainer

Job Description

Dear candidate,

We are hiring for the following Profile

Job Title : Trainer

Minimum Qualification Graduate

Salary - Up-to 3.80 LPA

Years of Experience 1 to 2Years of Insurance Domain Call Center Experience Training

Job description

  • To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor.
  • Ensuring Improvement of Quality Scores of Dos
  • Custodian of Process and Product document
  • Responsible to maintain the version control document for the respective up to date updated process and product
  • Responsible for complete the training within the defined time frame and handover to sales
  • Responsible for conducting refreshers training program based on the training need analysis shared by the Quality team
  • Responsible for Process Improvement Plan (performance management)
  • To ensure that the agent numbers from a New Hire team who enter the re certification in Nesting stage is maintained at the lowest
  • Has to ensure that all the data relating to training are populated in the Training event management within time frame agreed upon.
  • Utilize the Web based training at the center
  • Coordinate for the logistics requirement forth training at the respective center.
  • Responsible for the certification of the new hire training at the respective center
  • Responsible to increase training through put for the respective batch.
  • Responsible for calibrating & shadowing of Trainees on a regular basis.
  • Responsible for the MIS for the aligned process

Location-Viman Nagar Pune.

Interested candidates please apply to this job

Incase of more details, Please connect with 9823974***

Thank you

Regards

Team Get Set Grow

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical / Process Training
Functional Area: Not Applicable
Role/Responsibilies: Process Trainer

Contact Details:

Company: GET SET Grow Educorp
Location(s): Pune

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₹ 1.0 - 3.5 Lakh/Yr

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