Quality Assurance Executive Job in Epicenter
- Epicenter Technologies
- 2 to 5 Yrs
- Mumbai
- 2 months ago
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Job Description
- Good Team handling skills
- People Management
- Good communication skills
- To manage transaction quality profile for a customer service / sales process for our domestic client
- To conduct audits as per defined guideline and sampling for transaction monitoring
- To ensure 100% closure of feedbacks
- To create and publish regular audit reports with management and clients (daily, weekly, monthly)
- To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
- To drive process improvement initiatives
- To drive calibration sessions with internal or external customers
- To conduct training for group of agents, when needed
- To conduct quality induction for new hire batch
- Leading client calls, meetings, and calibrations with internal and external stakeholders
- Presenting CQ results and metrics in client reviews
- Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
- Should have excellent communication skills (written and spoken)
- Preferred to have six sigma knowledge and understanding of basic QC tools
Quality Assurance Executive
Total Experience: >2 years
Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Specified
Role/Responsibilies: Quality Assurance Executive Job in Epicenter
Contact Details:
Company: Epicenter TechnologiesLocation(s): Mumbai
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Keyskills: call monitoring compliance audit
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Epicenter Technologies
We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West
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