Customer Associate Job in ALK Staffing
- ALK Staffing Solutions
- 0 to 4 Yrs
- Chennai
- 2 months ago
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Job Description
- Assist walk-in customers at the dealer store by understanding their painting requirements.
- Provide expert recommendations on color selection, product types (e.g., luxury emulsions, wood finishes), and painting techniques.
- Offer personalized consultations using the Ezycolour Kiosk to help customers visualize the final outcome.
- Conduct site visits to inspect customer premises, evaluate surface conditions, and take necessary measurements.
- Provide technical guidance on surface preparation, paint application, and the use of tools for optimal results.
- Supervise ongoing painting projects, ensuring compliance with quality standards, and coordinate with contractors for execution.
- Identify and track potential painting sites, gathering and maintaining customer details for future engagement.
- Maintain an up-to-date database of customer interactions, preferences, and follow-ups.
- Contribute to the dealers sales growth by promoting premium paint products and value-added services.
- Update daily activities, customer interactions, and site visit details in the CA App.
- Submit weekly reports to the Divisional Retail Executive for performance tracking.
- Organize and facilitate contractor training programs, ensuring they are well-informed about company products and application techniques.
- Maintain strong relationships with contractors and other stakeholders to ensure seamless service delivery.
- Graduate (any stream) with a minimum of 50% marks.
- Engineers are not eligible for this role.
- Freshers are welcome to apply.
- Candidates with 1 year of experience in sales or customer service will be preferred.
- Fluency in English, Hindi, and the local language (as per location).
- Strong communication and interpersonal skills for effective customer interaction.
- Excellent customer service orientation and ability to understand customer needs.
- Basic knowledge of paints, color combinations, and application techniques (training will be provided).
- Male candidates only, aged under 25 years.
- Must have a valid two-wheeler driving license for site visits.
- Should own an Android smartphone (OS 5 or above) for using the CA app.
- Customer-Centric Approach Ability to understand and address customer needs effectively.
- Professionalism & Grooming Maintain a neat and professional appearance as per company guidelines.
- Time Management Capability to handle multiple tasks, from in-store consultations to on-site inspections.
- Adaptability & Willingness to Work in Retail Comfortable working in a retail environment for 8.5 hours per day, 6 days a week.
- This is an off-role position and does not offer direct employment with the organization.
- Supervision includes managing contractor appointments and ensuring adherence to company guidelines.
Job Title: Customer Associate
Department: Retailing
Location: Dealer Shop in the Designated City
Employment Type: Off-Roll Position
Reporting To: Divisional Retail Executive
Role Purpose:
The Customer Associate is responsible for providing expert guidance to customers regarding painting solutions. This includes conducting site inspections, offering product recommendations, and supervising execution. Additionally, the role involves in-store consultancy through the Ezycolour Kiosk, assisting customers in selecting the right paints, colors, and finishes for their requirements.
Key Responsibilities:
Customer Engagement & Consultation:
Site Inspections & Supervision:
Sales & Business Development:
Reporting & Documentation:
Contractor Training & Relationship Management:
Job Requirements:
Education & Qualifications:
Experience:
Skills & Competencies:
Other Requirements:
Behavioral Competencies:
Additional Information:
Employement Category:
Employement Type: Full timeIndustry: Paint
Role Category: Sales / BD
Functional Area: Not Specified
Role/Responsibilies: Customer Associate Job in ALK Staffing
Contact Details:
Company: ALK Staffing SolutionsLocation(s): Chennai
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Keyskills: field sales business development direct sales marketing sales
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