Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Customer Associate Job in ALK Staffing @ ALK Staffing Solutions

Home > Sales / BD

 Customer Associate Job in ALK Staffing

Job Description

    Job Title: Customer Associate

    Department: Retailing
    Location: Dealer Shop in the Designated City
    Employment Type: Off-Roll Position
    Reporting To: Divisional Retail Executive

    Role Purpose:

    The Customer Associate is responsible for providing expert guidance to customers regarding painting solutions. This includes conducting site inspections, offering product recommendations, and supervising execution. Additionally, the role involves in-store consultancy through the Ezycolour Kiosk, assisting customers in selecting the right paints, colors, and finishes for their requirements.


    Key Responsibilities:

    Customer Engagement & Consultation:

    • Assist walk-in customers at the dealer store by understanding their painting requirements.
    • Provide expert recommendations on color selection, product types (e.g., luxury emulsions, wood finishes), and painting techniques.
    • Offer personalized consultations using the Ezycolour Kiosk to help customers visualize the final outcome.

    Site Inspections & Supervision:

    • Conduct site visits to inspect customer premises, evaluate surface conditions, and take necessary measurements.
    • Provide technical guidance on surface preparation, paint application, and the use of tools for optimal results.
    • Supervise ongoing painting projects, ensuring compliance with quality standards, and coordinate with contractors for execution.

    Sales & Business Development:

    • Identify and track potential painting sites, gathering and maintaining customer details for future engagement.
    • Maintain an up-to-date database of customer interactions, preferences, and follow-ups.
    • Contribute to the dealers sales growth by promoting premium paint products and value-added services.

    Reporting & Documentation:

    • Update daily activities, customer interactions, and site visit details in the CA App.
    • Submit weekly reports to the Divisional Retail Executive for performance tracking.

    Contractor Training & Relationship Management:

    • Organize and facilitate contractor training programs, ensuring they are well-informed about company products and application techniques.
    • Maintain strong relationships with contractors and other stakeholders to ensure seamless service delivery.

    Job Requirements:

    Education & Qualifications:

    • Graduate (any stream) with a minimum of 50% marks.
    • Engineers are not eligible for this role.

    Experience:

    • Freshers are welcome to apply.
    • Candidates with 1 year of experience in sales or customer service will be preferred.

    Skills & Competencies:

    • Fluency in English, Hindi, and the local language (as per location).
    • Strong communication and interpersonal skills for effective customer interaction.
    • Excellent customer service orientation and ability to understand customer needs.
    • Basic knowledge of paints, color combinations, and application techniques (training will be provided).

    Other Requirements:

    • Male candidates only, aged under 25 years.
    • Must have a valid two-wheeler driving license for site visits.
    • Should own an Android smartphone (OS 5 or above) for using the CA app.

    Behavioral Competencies:

    • Customer-Centric Approach Ability to understand and address customer needs effectively.
    • Professionalism & Grooming Maintain a neat and professional appearance as per company guidelines.
    • Time Management Capability to handle multiple tasks, from in-store consultations to on-site inspections.
    • Adaptability & Willingness to Work in Retail Comfortable working in a retail environment for 8.5 hours per day, 6 days a week.

    Additional Information:

    • This is an off-role position and does not offer direct employment with the organization.
    • Supervision includes managing contractor appointments and ensuring adherence to company guidelines.

Employement Category:

Employement Type: Full time
Industry: Paint
Role Category: Sales / BD
Functional Area: Not Specified
Role/Responsibilies: Customer Associate Job in ALK Staffing

Contact Details:

Company: ALK Staffing Solutions
Location(s): Chennai

+ View Contactajax loader


Keyskills:   field sales business development direct sales marketing sales

 Fraud Alert to job seekers!

₹ Not Specified

Similar positions

Management Trainee - AP-HMS057677 Job in

  • Genpact
  • 0 to 4 Yrs
  • Jodhpur
  • 24 hours ago
₹ Not Specified

ALK Staffing Solutions

Best Regards…

Plugin template missing! Fix or contact support.