Manager - Customer care Job in Genpact
- Genpact
- 5 to 9 Yrs
- Noida, Gurugram
- 1 month ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Manager, Customer Service In this role, you will be responsible for Drive Continuous Improvement and Develop a strategy for team to reach organization goal. Responsibilities Monitor team members and able to provide guidance whenever needed Manage the flow of day-to-day operations Build reports to update the company on the team's progress Rapport building with the internal & external stakeholder Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary Ensure that the highest possible levels of customer service are delivered at all times Assist the Manager as and when necessary to make the business run effectively and efficiently Communicate clear instructions to team members Qualifications we seek in you Minimum qualifications Graduation in any stream except B.Tech and Technical Graduation & Law Meaningful experience in Insurance Operations with Customer Service backend operations for Group Disability or Employee Benefit or Worker Compensation products including Contract management and New Business and Proposal Support Relevant experience in Team Handling/ people facing role. Proven track record for managing 15 to 20 resources and keeping an engaged workforce Insurance knowledge and ability to understand and interpret Insurance terminology Proficient with MS Excel, MS Word, MS PowerPoint Ability to do root-cause analysis for process gaps highlighted Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas Ability to crunch data, possesses data driven & fact based approach Preferred qualifications Good analytical and problem solving skills Ability to communicate verbally and through emails/Phones with businesses Proven ability to build effective working relationships with clients & internal stakeholders JobManager Primary LocationIndia-Noida ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingJan 7, 2025, 2:15:56 AM Unposting DateFeb 6, 2025, 12:29:00 PM Master Skills ListOperations Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Manager - Customer care Job in Genpact at
Contact Details:
Company: GenpactLocation(s): Noida, Gurugram
Keyskills: Customer Service Continuous Improvement Team Management Insurance Operations Contract Management Proposal Support MS Excel MS Word MS PowerPoint Root Cause Analysis Data Analysis Problem Solving Stakeholder Management Collaboration
Genpact
Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
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