Manager- E360 Support-COR029953 Job in Genpact
- Genpact
- 3 to 7 Yrs
- Other Haryana
- 1 month ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. and we have fun doing it! Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI Inviting applications for the role of Manager- E360 Support In this role, you will be responsible to manage and support applications across AWS, ETL processes, Power BI (PBI), and ServiceNow platforms. This role involves overseeing daily operations, troubleshooting technical issues, optimizing performance, and ensuring the smooth functioning of these critical applications. You must have hands-on experience with AWS services, ETL workflows, Power BI reports, and ServiceNow configurations, coupled with strong leadership and communication skills. You must be curious and courageous to challenge the status quo with an eye for detail. You should be comfortable working with cross functional teams. Responsibilities AWS Support: Manage AWS-based applications, optimize performance, Jobs Monitoring, troubleshoot issues, and ensure cost efficiency. ETL Management: Oversee ETL pipelines, resolve data integration issues, and ensure data accuracy and performance. Power BI Support: Troubleshoot and optimize Power BI reports and dashboards, ensuring accurate and timely data for end-users. ServiceNow Support: Manage and Administer ServiceNow Customer application and platform, troubleshoot incidents, and support configuration/customization efforts, Leadership: Lead and mentor a team of support engineers, ensuring efficient incident management and process improvements. Documentation & Reporting: Maintain detailed documentation and provide regular performance and incident reports. Qualifications we seek in you! Minimum Qualifications Relevant years of experience in application support, with a focus on AWS, ETL, Power BI, and ServiceNow. Proficient in AWS services, ETL tools, Power BI reporting, and ServiceNow administration. Strong leadership, communication, and problem-solving skills. Familiarity with ITIL best practices and incident management processes. Graduate, preferably BE/BTech/B.Sc-IT/BCA Excellent communication and analytical skills Proven track record of collaborating with cross-functional groups to produce results Preferred Qualifications/ Skills Must be flexible with work timings. Job Manager Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Jan 9, 2025, 3:49:58 PM Unposting Date Feb 8, 2025, 11:59:00 PM Master Skills List Corporate Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Manager- E360 Support-COR029953 Job in Genpact
Contact Details:
Company: GenpactLocation(s): Other Haryana
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Keyskills: AWS ETL Power BI ServiceNow Leadership Communication ITIL Problemsolving
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Genpact
Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
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