Customer Relationship Manager
- Cenus Consulting
- 0 to 1 Yr
- Indore
- 11 months ago
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Job Description
Location - Indore (Madhya Pradesh)
Sector - Banking/Insurance
General Description of the Job
The job involves
- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
- Understanding multiple products and processes
- Influencing customers to buy or retain product or service by following a prepared script to give product reference information
Role & Responsibilities
- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle irate customers
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain Superior quality service by following organization standards
Education Requirements/ Skills
- Any Graduate (Full Time or Part Time)
- 0-3 years of relevant experience of domestic/international bpo
- Strong interpersonal, problem-solving skills and verbal and written communication skills
- Strong computer knowledge and technical skills
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Employement Category:
Employement Type: Full timeIndustry: Insurance
Role Category: Customer Service (Domestic)Investment Banking / M&A
Functional Area: Not Applicable
Role/Responsibilies: Customer Relationship Manager
Contact Details:
Company: Cenus ConsultingLocation(s): Indore
Keyskills: banking bpo hiring bpo voice banking process bpo customer support customer service customer care customer relationship insurance
Cenus Consulting
Cenus ConsultingComplete HR Solution713, Rajani Bhawan, MG Road, IndoreContact- 9713063934,9713063937,9713063938
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