Service Delivery Specialist - B - Kolkata
- Capgemini
- 4 - 8 years
- Kolkata
- 1 month ago
- Email to a friend
- Report this job
Job Description
Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise.
Job Description - Grade Specific
Role Overview:
Provides services according to the Service Delivery scope to meet specific KPIs
Supports delivery of Procurement services into the Business
Maintains a proactive working attitude towards the Client
Has basic knowledge of the Stakeholder community within the work perimeter
Manages relationships with Stakeholders
Understands P2P processes Has knowledge about cross-functional work
Monitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solving
Identifies, reports and participates in process improvements implementation
General Responsibilities / Accountabilities:
Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets
Demonstrates knowledge of processes and procedures relevant to the function
Accountable for process compliance within the work perimeter
Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion
Responsive to local Stakeholders in solving day-to-day activities
Provides subject matter expertise as needed by other team members
Supports junior professionals in day-to-day activities
Helps the team to achieve common goals
Acts to overall procurement policies and processes
Continually strives to simplify, standardize and improve processes
Continually seeks out ways to improve Client satisfaction
Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members
Supports transformation projects activites
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time
Contact Details:
Company: CapgeminiLocation(s): Kolkata
+ View Contact
Keyskills: service delivery management Procurement project management process compliance incident management process improvements P2P
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Capgemini
Capgemini is headquartered in Paris, France and operates in more than 40 countries. They are one of the world’s largest providers of Consulting, Technology, and Outsourcing. Above all, Capgemini is a people company— 120,000 people in North America, Europe, South America and the Asia ...
Plugin template missing! Fix or contact support.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in