RBB-PB Authoriser Apply @ HDFC Bank

Home > General / Other Software

RBB-PB Authoriser Apply

HDFC Bank
4 to 5 Yrs
Other Bihar
11 months ago
Email to a friend
Report this job

Job Description

of PBs 7

Online updation of CRM at every stage of customer contact on the portfolio C

Customer Services: 1

Lobby Management a

Queue handling 2

Branch Administration including house keeping, upkeep, etc 3

Ensure quality customer service is delivered a

Manage irate customers if required or escalated 4

Recording complaints as per the specified process 5

Resolving all complaints received (self, branch, other units) within the stipulated TATs a

Monitor all complaints received and ensure that staff are closing it within the TAT b

Improve customer communication on closures c

Check with customers if the process of complaint has been managed well 6

Preventive complaint management a

Asking for feedback from customers, who are not complaining b

Discussing with staff the importance of getting feedback from customers on a regular basis 7

Promoting all direct banking channels and ensuring that the customer is utilizing the same a

Check back on recent customers registered to DBC channel and give any specific help required b

Monitor PB, PB-WD are selling aiding customers and are actively selling DBC services 8

Responsibility of opening the customer account within the TAT

Ensure that all PBs are dressed as per the dress code & grooming standards

Operations: 1

As vault custodian is responsible for all related process checks 2

Joint custodian for sys-admin and setup within the branch a

Ensure that password sharing does not happen 3

Checking of all account opening forms and authorizing the same before it being sent to CPU a

Monitor CPU TATs b

Ensure certification of documentation required for opening and maintaining customer accounts c

Exceptions d

Check Dummy a/c monitoring 4

Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc) a

Monitor and audit internally if this is being followed by all concerned sales staff 5

Maintaining Tatkal kits as per laid down process 6

Monitor lockers allocation and all other related operations 7

Submission of daily e-schedule indicating the third party sales done 8

Updation of LTS for the asset leads generated a

Monitor the same for all PBs 9

Updation of weed-out database on the portal 10

Authorise all PB transactions and ensure that proper process has been followed 11

Check all finware reports and action the same (CH 123, CH 167, BA 001, CH 180, ST 044, ST 043, SM 108, etc) 12

Monitoring branch stationery (other than security stationery) requirement and ensure that the same has been indented for

Ensure that Branch batch is closed within 3 hrs of closure of branch limit

Checking of deliverable tally register 15

All death claims to be settled within 15 days of submission of all documents 16

Interface Entries: To ensure that all interface entries are authorized within the TAT and no entry is left unauthorized

Instant Accounts: To ensure that all instant a/cs are activated within 48 hours of dispatch 18

Corporate salary A/Cs to be sent to CPU only after thorough scrutiny of documents

To ensure that there are no discrepancy in these A/Cs so that there are no delay in activation E

Marketing Activities: 1

Ensure that the branch have banners, collaterals, pamphlets as per the merchandising manual 2

Ensure that 5-S norms are adhered to for all workstation including self F

Staff Management: 1

Ensure that all staff are adequately trained on the Products of the bank and sales process 2

Ensure that all staff are trained on the process to be followed (including amendment with new circulars) 3

Monitor Staff productivity and give guidance on improving the same in conjunction with the BM 4

Ensure that all PBs are sent for class room training on a regular basis

Employement Category:

Employement Type: Full time
Industry: Banking / Financial Services
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: RBB-PB Authoriser Apply

Contact Details:

Company: HDFC Bank
Location(s): Other Bihar

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: fixed income derivatives sales support sales process sales third party products accounts

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Specified

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

HDFC Bank

HDFC Bank Limited HDFC Bank Ltd was promoted in the year 1994 by the premier housing finance company of the country, HDFC Ltd. The Bank commenced operations as a Scheduled Commercial Bank in January 1995. Today the Bank has a nationwide network of over 2000 branches and 5624 ATMs spread over 996...

RBB-PB Authoriser Apply @ HDFC Bank

Home > General / Other Software