Job Description
Virtual Relationship Manager:
Candidates with Portfolio handling experience
Location: ITPL Tech Park, Whitefield, Bangalore
Crescent 3 Building, 9th Floor
To manage clients' portfolio, wealth management, investment, well-versed in Mutual Fund, PMS, insurance, etc.
Need experience in handling a large customer base.
Excellent communication in English + local language Kannada is a must.
About OCC
The endeavor of Outbound Contact Centre is to create the best-in-class customer experience through effective use of innovative technology for a sustainable, mutually beneficial relationship. As a part of the Outbound Contact Centre, he/she would have to support the respective Line of Business to achieve and exceed dial targets through effective use of communication skills. The Outbound Contact Channel will work and focus on a new-age technology that will provide the customer with a new and unique banking experience in terms of customer service.
Outbound Contact Centre envisages providing a differential customer experience.
About the Role
Virtual Relationship Managers are responsible for cross-selling (assets) business of the bank by exploring business opportunities from existing customers. Digital RMs are situated in the Outbound Contact Centre and are responsible for selling loan products and services to customers based on their needs. They are also responsible for handling queries to ensure customer satisfaction.
Key Responsibilities
The following tasks will be carried out through remote digital media (phone call, email):
Qualifications
Optimal qualifications for success in the job:
Role Proficiencies:
To execute the job successfully, a candidate should possess the following:
About Teleperformance
Teleperformance is a global leader in customer experience management, serving businesses across various industries. With a focus on innovation, digital transformation, and employee engagement, Teleperformance ensures the highest quality service delivery and customer satisfaction. The company provides extensive career growth opportunities and a dynamic work environment that fosters professional development and success.
Keyskills: Customer Support Domestic Voice Process Banking Voice Customer Support Operations
Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading glo...