Urgent Opening for Quality Analyst for BPO
- Radical Minds
- 1 to 5 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
Job description
Job Description* Evaluate and Manage process performance on Call Quality, FCR (First Call Resolution), CSAT etc.
* Analyse customer calls
* Call Evaluations, Call Analysis (listening to and grading calls), Call Calibrations (adjusting metrics to align with customer goals)
* Focus on maximising customer experience and eliminating concerns.
* Maintaining quality benchmarks across a number of KPI's
* Meet and exceed daily volume and productivity targets
* Conduct briefings for teams
* Conduct floor improvement activities on a regular basis
* Consistently ensure that quality variance is well below the threshold and internal quality scores are exemplary
Desired Profile
- Must have at least 1 year experience on paper
- Should have effective problem solving and decision-making skills.
- Should be only from a BPO voice process.
- Exceptional English, Good communication skills
- Rotational Shifts & Offs, 5.5 days working - Salary upto 25 Contact Person Shweta (9873069***) Email- Sh*********h@ra*********s.net
Employement Category:
Employement Type: Full timeIndustry: Travel / Tourism
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Urgent Opening for Quality Analyst for BPO
Contact Details:
Company: Radical MindsLocation(s): Noida, Gurugram
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₹ 1.0 - 2.5 Lakh/Yr
Radical Minds
Our company offers result driven services like lead generation, sales & marketing, customer retention management service, etc. that empower business as well as enhance the credibility and profitability of the company. Additionally, Radical Minds Technologies offers website designing, applicati...
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