Guest Relations Executive @ Greenlawn Hospitality

Job Description

• Welcoming guests in a friendly and professional way
• Addressing and escalating customer complaints
• Providing information about facilities, programs and other services
• should be an excellent communicator who can stay positive when facing difficult situations.
• You should also be reliable and customer-oriented, as you will serve as a primary point of contact for our customers.
• Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
• Review arrival lists to welcome guests
• Attend to special guests and answer their inquiries
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming event arrangements, taking messages)
• Address customer complaints and escalate to Manager when needed
• Record information in the logbook daily
• Attending Requirements calls and recording their Requirements 
• Tele calling Regular Guests for the New Offers and Programs of the Outlet
• Recording Guests Feedback and Addressing it to the Manager of their Concerns 
• Recording and Maintaining Guest Data of the outlet
• Recording Guests Feedback and Also to act on it to provide further Enhanced Experience in terms of Food and Beverages
• Front Desk Management and Also Managing the Reservations along with Guest Data bank

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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