Support Service Manager - Customer Support @ Trigent Software

Job Description

Greetings from Trigent Software!!

Hiring for Support Service Manager

**Only candidates who are comfortable with the rotational shift can apply**

**Only candidates who have excellent communication can apply**

Role: Support Service Manager

Mode of Work: Work from Office

Location: Noida

Working Days: 5 days

Shift: Rotational Shift

Qualification: Only graduation

Salary: Upto 6 LPA per annum

Responsibility:

Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers.  Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team.   Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps.  Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue.  Contributes to the service review, focusing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement.  Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified. 

Preferred Candidates Profiles:

* Candidate should be comfortable working in rotational Shifts

* Candidate should have a good knowledge in Customer handling and product issues

Perks and Benefits:

* 2 - way cab facility

* Food facility

Interested candidates can contact HR Reena at @8072181*** or can share their resumes to re****s@tr****t.com

Regards,

HR Reena

Trigent Software

8072181***

re****s@tr****t.com

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