Tamil Customer Service - Icici Lombard @ Vashi
- ICICI Lombard
- 0 - 5 years
- Mumbai
- 2 months ago
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Job Description
Looking for Tamil Customer Service Specialist - Vashi Location
- Designation: - Customer Relationship Manager
- Role: - Handling inbound calls (Customer Service) - Linguistic Process
- Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs.
- Week-Off: - 5 Days working 2 days rotational off
- Job Description: -
1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call.
2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
3. Understanding multiple products and processes.
4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.
- Role & Responsibilities: -
1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
4. Ability to understand and handle irate customers
5. Smoothly operating telephone equipment, automatic dialling systems, and other telecommunications technologies and all applications.
6. Ability to achieve stretched targets and able to manage the organization standards.
7. Maintain Superior quality service by following organization standards
- Skills Require: -
1. Graduate Mandatory
2. Good Communication in English
3. Age: 20-30
4. Open for voice process
Interested candidate can contact on below mention contact details -
Vinayak Gawas - 8779567*** / vi**********s@***.icicilombard.com
Regards,
Human Resource
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time
Contact Details:
Company: ICICI LombardLocation(s): Mumbai
Keyskills: BPO Customer Service call center CSR Bpo Customer Service Customer Satisfaction Tamil Voice Process Voice Support CSA Customer Relationship Inbound Voice Process Customer Support CSE Customer Care Domestic BPO Fresher CRM
ICICI Lombard
ICICI Lombard GIC Ltd. is one of the leading private sector general insurance companies in India. We are a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited, a Canada based diversified financial services company. We have won many accolades and awards on various platform...
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