Operations Manager - Surat - Cyfuture - 3 to 8

Job Description

Roles & Responsibilities:

• Must have great understanding about BPO Matrix.
• Manage team performance productivity/Quality/Shrinkage/Attrition.
• Manage team leaders or AM with 300+ Advisors
• Skills for planning, assigning and directing work.
• Review Process and come up with recommendation which can help in overall performance / CSAT
• Meet or exceed KRA's of all team members - New training and ongoing training of team members.
• Responsible for revenue generation of assigned process and span
• Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
• Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
• Document and communicate system and business process gaps.
• Floor Support and Handling Escalation.
• Ensure process operates efficiently according to client and company measures.
• Be directly responsible towards fostering the development of your team by motivating.
• Strong Client Handling Skills.
• Excellent Written and Verbal Communication in English

Required Candidate profile

• Minimum of 3+ years of experience as an operation Manager from any Domestic Voice process.
• Voice Process/Customer Service Operations Experience is mandatory.
• Excellent Written and Verbal Communication in English, Hindi, Gujarati and Analytical, leadership skills.

Benefits -

• flexible work environment
• Performance appraisals.
• Medical Facility

Job Location

• Urja Sadan, Nana Varaccha road, Kapodara, Gujarat

Perks & Benefits

• 35,000 55,000 / - (Based on last salary and Interview)

Contact Details - Interested candidates can share their resume to us at am*********l@Cy*****e.com

OR

Can Call or Whatsapp us at - 9759191*** (Aman HR)

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Cyfuture
Location(s): Surat( Nana Varachha, Varachha, Amroli )

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Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - Hardware / Networking IT - Software / Services KPO / Research / Analytics Leather / Leather Products Legal / Courts Logistics / Courier / Transportation Management Consulting / Strategy Manufacturing / Production Matrimony / Matchmaking Media / Entertainment Medical / Healthcare / Hospital Merchant Navy Metal / Iron / Steel MFI - Micro Finance Military / Police / Arms Ammunition Mining / Quarrying NBFC-Non Banking Financial Services NGO / Social Work Office Equipment / Automation Not Mentioned Paint / Art / Sculpture / Craft Paper / Wood Personal Care / Beauty Pharma / Biotech / Clinical Research Politics Power / Energy / Oil / Gas / Petroleum Printing / Publishing / Packaging Quality Certification Real Estate / Property Recruitment Services / RPO Religion / Spirituality Retail Security / Detective Services Semiconductors / Electronics Shipping / Marine Telecom / ISP Textile / Garments / Fashion Travel / Tourism / Hotels / Airlines / Railways Unskilled Labor / Domestic Help Veterinary Science / Pet Care Sports / Fitness / Beauty

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Accounts / Finance / Tax / CS / Audit Agent / Agency Analytics & Business Intelligence Architecture / Interior Design Banking / Insurance Beauty / Fitness / Spa Services Content / Journalism Corporate Planning / Consulting CSR & Sustainability Engineering Design / R&D Export / Import / Merchandising Fashion / Garments / Merchandising Guards / Security Services Hotels / Restaurants HR / Administration / IR IT- Hardware / Telecom / Technical Staff / Support IT Software - Application Programming / Maintenance IT Software - Client Server IT Software - DBA / Datawarehousing IT Software - E-Commerce / Internet Technologies IT Software - Embedded /EDA /VLSI /ASIC /Chip Des. IT Software - ERP / CRM IT Software - Mainframe IT Software - Middleware IT Software - Mobile IT Software - Network Administration / Security IT Software - Other IT Software - QA & Testing IT Software - System Programming IT Software - Systems / EDP / MIS IT Software - Telecom Software ITES / BPO / KPO / Customer Service / Operations Legal Marketing / Advertising / MR / PR Pharma / Biotech / Healthcare / Medical / R&D Packaging Production / Maintenance / Quality Purchase / Logistics / Supply Chain Sales / BD Secretary / Front Office / Data Entry Self Employed / Consultants Shipping Site Engineering / Project Management Teaching / Education Top Management Ticketing / Travel / Airlines TV / Films / Production Web / Graphic Design / Visualiser Other Areas

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Keyskills:   Bpo Operations Productivity Team Handling Service Level Call Center Operations Bpo Customer Service KPI TAT Rostering SLA Shrinkage Voice Process Aht Attrition TNI Gujarati Call Audit Escalations Domestic BPO KRA CSAT Customer Operations